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FREQUENTLY ASKED QUESTIONS

Is it safe to buy at Martin Blue?

We guarantee maximum security for all your purchases. You can make the payment through the Paypal platform or with your credit card. If you decide to pay with your credit card, our page will redirect you to a Virtual POS where you can enter your bank details without any risk. Our company does not have access to customers' bank information, everything is managed through a secure payment platform. All card purchases on our website have a Double-Check secure system with subsequent sending of sms to the mobile phone.

Change of Sizes And Refund

You have 14 days to return the products. The product must be returned in the same conditions in which it was received, with no apparent signs of use and correctly labeled. Martin Blue reserves the right not to accept any item that is not in the conditions mentioned above. For returns you have

Reembolso: El dinero será devuelto a partir de la recepción del producto y el posterior diagnóstico del estado del producto. Los gastos de ida y la posterior devolución a nuestras oficinas, son a cargo del comprador, 12 euros en total.

In case of a change of size or article, we would proceed as follows:

1. We order a collection of the wrong product, and a SEUR dealer will come to your home to pick it up. You should only give him the sealed box with the product to return inside.

2. Cuando el producto devuelto llegue a nuestras instalaciones, procederíamos al envío de las tallas correctas que elija. El nuevo envío sería contrareembolso con un importe total a pagar de 10 euros en el momento de la entrega. Este nuevo pago corresponde a 6€ de la recogida y 6€ del nuevo envío, menos 2€ que asumimos de coste.

The cash on delivery payment is always in cash.

If you accept these terms, indicate by email the day and the time slot that you want us to collect the product.

Thank you for your trust.

Payment methods

Con tarjeta de crédito, BIZUM, Paypal o Contra-reembolso.

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